2021 Ford Ranger Owners Manual - SYNC™ 3

Bulb Sizes

SYNC™ 3

About SYNC

The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands and a touchscreen. The system provides easy interaction with audio, phone, navigation, mobile apps and settings.

Note: You can switch the system on and use it for up to an hour without switching the ignition on.

Note: You can use the system after you switch the ignition off for up to 10 minutes or until you open a door.

Note: For your safety, some features are speed-dependent. Their use is limited to when your vehicle speed is less than 3 mph (5 km/h).

 

(page 380).

Cell phone microphone muted. Audio system muted.

Software update installed. Wi-Fi connected.

Cell phone roaming. Text message received.

Automatic crash notification system off.

Cell phone network signal strength.

Vehicle data sharing on. Vehicle location sharing on.

Vehicle data and vehicle location sharing on.

Wireless charger active.

Select to use the radio, a USB, a media player or a Bluetooth device. See Entertainment

(page 380).

Select to adjust climate settings See Climate (page 382).

Select to make calls and access the phonebook on your cell phone. See Phone (page 385).

Select to use the navigation system. See Navigation (page 387).

Select to search for and use compatible apps on your iOS or

Note: The website notifies you if an update is available.

Note: The USB drive needs to be empty and meet the minimum requirements detailed on the website.

Note: You can use the system when an installation is in progress.

Note: Installation starts automatically within 10 minutes.

Select the settings option on the feature bar.

 

Android device. See Apps (page

Select to adjust system settings. See Entertainment (page 380).

See Cleaning the Interior (page 286).

Note: Enter the network password to connect to a secure network.

 

USING VOICE RECOGNITION

Select the settings option on the feature bar.

The system is now set to check for and receive system updates when it is connected to a Wi-Fi network.

Note: You can use the system when a download is in progress.

Note: If the system is disconnected from the Wi-Fi network when a download is in progress, the download continues the next time the system is connected to a Wi-Fi network.

For additional information and assistance, we recommend that you contact an authorized dealer or refer to the local Ford website.

The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands. This allows you to keep your hands on the steering wheel and focus on what is in front of you.

Press the voice control button on the steering wheel and wait for the voice prompt.

Note: Press the voice control button again to interrupt a voice prompt and begin speaking.

Note: Turn the volume control when a voice prompt plays to adjust the volume.

Note: Press and hold the voice control button on the steering wheel to use Siri on your iOS device.

The following voice commands are designed to help you from any screen:

• Help

The following tables list some of the more frequently used voice commands. For a complete list of voice commands, refer to our website.

Voice Command	Description
List of Commands	Get a list of voice commands for a specific feature.1
Cancel	Cancel an active voice session.
Help	Get a list of voice commands for a specific feature.1
Go back	Return to the previous screen.
Main Menu	Go to the main menu.

 

Voice Command	Description
Next Page	Go to the next page.
Previous Page	Go to the previous page.

1 Add the name of the feature to the command.

Voice Command	Description
Radio	Use the radio.
CD Player	Use the CD player.
Bluetooth Stereo	Use a Bluetooth device.
USB	Use a USB or media player.

Radio

Voice Command	Description
AM	Listen to AM radio.
AM	Tune to a specific AM frequency.1
Sirius Channel	Listen to SiriusXM radio.2
FM	Listen to FM radio.
FM	Tune to a specific FM frequency.1

1 Add the radio frequency to two decimal places to the command.

2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius The Pulse".

 

Voice Command	Description
Play Album	Play your music by category.1
Play Artist
Play Genre
Play Playlist
Play Song
Play Audiobook
Play Podcast
Browse All Albums	Browse music on a USB device.
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse Album	Browse your music by category on a USB device.1
Browse Artist
Browse Audiobook
Browse Genre
Browse Playlist
Browse Podcast

1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast name or track name to the command. Say the name exactly as it appears on your device.

Climate (If Equipped)

You can control the temperature of the vehicle using voice commands.

is a dynamic listing, meaning that for climate voice commands it can be the desired degrees for the temperature setting.

 

Voice command	Description
Set Temperature	Adjust the temperature between 60–85°F (15.5–29.5°C).

Phone

Voice Command	Description
Pair Phone	Pair a cell phone or Bluetooth enabled device.
Redial	Redial the last number that you dialed.
Dial	Dial a number.1
Call	Call a specific contact from your phonebook.2
Call	Call a specific contact from your phonebook at a specific location.3
Listen to Message	Listen to a text message.
Listen to Message	Listen to a specific text message from a list of text messages.
Reply to Message	Reply to the last text message.

1 Add the number you want to dial to the command.

2 Add a contact name from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.

3 Add a contact name and location from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.

 

Navigation (If Equipped)

Voice Command	Description
Find an Address	Enter a destination address. When prompted, provide the house number, the street and city.
Find a Place	Search for a point of interest by name or by category.
Find the Next	Search for a nearby point of interest by category.1
Find a POI Category	Search for a point of interest category.1
Drive Home	Set your saved home address as your destination.
Drive to Work	Set your saved place of work as your destination.
Show Previous Destinations	Display and select from a list of previous destina- tions.
Show Favorites	Display and select from a list of favorite destinations.

1 Add a point of interest category or the name of a major brand or chain to the command.

Voice Command	Description
Cancel Route	Cancel the current route.
Detour	Select an alternate route.
Repeat Instruction	Repeat the last guidance prompt.
Show Route	Display an overview of the route.
Show Traffic	Display a list of traffic events on your route.
Show Map	Display the map on the touchscreen.
North Up	Display a two-dimensional map with north toward the top of the touchscreen.
Heading Up	Display a two-dimensional map with the direction you are traveling toward the top of the touchscreen.
Show 3D	Display a three-dimensional map with the direction you are traveling toward the front.

 

Voice Command	Description
Mobile Applications	Start an app. The system prompts you for the app name.
List Applications	Get a list of apps running on your device.
Find Applications	Search and connect to apps running on your device.

Active App

Voice Command	Description
Help	Get a list of voice commands for a specific app.1
Exit	Close an app.1

1 Add an app name to the command.

Voice command	Description
Show Traffic	Displays a list of traffic incidents.
Show Weather Map	Displays the current weather map.
Show Fuel Prices	Displays a list of fuel prices.
Show 5 Day Fore- cast	Displays the 5 day weather forecast.

379

Voice Command	Description
Voice Settings	Go to the voice settings menu.
Interaction Mode Novice	Switch long voice prompts on.
Interaction Mode Advanced	Switch short voice prompts on.
Phone Confirmation On	Switch call confirmation on. The system prompts you to confirm before making a call.
Phone Confirmation Off	Switch call confirmation off. The system does not prompt you to confirm before making a call.
Voice Command Lists On	Switch the display of voice commands on.
Voice Command Lists Off	Switch the display of voice commands off.

Automatic Blower Motor Speed Reduction

If necessary, the system decreases the blower motor speed when you are using voice commands to reduce the amount of background noise in your vehicle. It returns to normal when you are done.

Simultaneously press the A/C and recirculated air buttons.

Select the entertainment option on the feature bar.

You can access these options using the touchscreen or voice commands.

380

Select Sources. Select AM or FM. Select Frequency.

Enter the frequency of the radio station and select Enter.

Note: You must enter the frequency to two decimal places.

Select Sources. Select FM or DAB. Select Station.

Select a radio station from the list.

Select Traffic (TA).

Note: If you switch traffic announcements on, traffic announcements broadcast by radio stations interrupt the current audio source to help you plan your route.

You can use the different sets of presets to allow different drivers to store their favorite radio stations.

Set a radio station. Select Presets.

Note: Only do this if you wish to select a different set of presets.

Press and hold one of the preset buttons.

Note: The radio briefly mutes to indicate the radio station has been stored.

Check the compatibility of your device on the regional Ford website.

Pair your device. See Phone (page 385). Select Sources.

Select Bluetooth.

Select Browse. Select a track.

Note: Select the cover art to view information about the current track.

Select the repeat icon to repeat tracks.

Note: You can repeat one track or all tracks on an audio format Bluetooth device. You can repeat one track, all tracks or all tracks in one folder on a Bluetooth device.

Note: A small number one appears next to the repeat icon to indicate that a track is set to repeat. A small folder icon appears next to it to indicate that a folder is set to repeat

Select to play tracks in a random order.

Connect your device to a USB port. Select Sources.

Select USB.

Note: The system indexes your music before you can play it.

Select Browse. Select a track.

Note: Select the cover art to view information about the current track.

Note: You can also browse by album, artist, audiobook, genre, playlist, podcast or track name.

Select the repeat icon to repeat tracks.

Note: You can repeat one track or all tracks on an audio format USB or media player. You can repeat one track, all tracks or all tracks in one folder on a USB or media player.

Note: A small number one appears next to the repeat icon to indicate that a track is set to repeat. A small folder icon appears next to it to indicate that a folder is set to repeat

The system supports most USB and media players, including iOS and Android devices.

The system supports the following file formats:

• MP3, MP4, WMA, WAV, AAC, AIFF, APE, DSD, and FLAC audio file formats.

• MP3, WMA, WAV, M4A, M4B, AAC, and FLAC file extensions.

• FAT, exFAT, and NTFS file systems.

The system organizes files on your USB or media player by metadata tags. Metadata tags contain information about the file. If the metadata tags for the files on your USB or media player contain no information, the system classifies them as unknown. The system can index up to 50000 tracks on a USB device or media player, and up to 10 devices.

Touch the climate button on the touchscreen to access your climate control features.

Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 393).

Touch the button to access additional controls for the front climate system.

Touch the button to direct airflow to the windshield air vents and de-mister.

Touch the button to direct airflow to the instrument panel air vents.

Touch the button to direct airflow to the footwell air vents.

You can direct air through any combination of these air vents.

Touch up or down to increase or decrease the volume of air that circulates in your vehicle.

Touch up or down on the left-hand temperature control to set the left-hand temperature.

Note: This control also adjusts the right-hand side temperature when you switch off dual zone mode.

Touch up or down on the right-hand temperature control to set the right-hand temperature.

Touch the button to switch on automatic operation, then set the temperature.

The system adjusts the blower motor speed, air distribution, air conditioning operation, and outside or recirculated air to reach and maintain the temperature you have set.

A pop-up appears on the screen to display the air conditioning options.

MAX A/C: Touch the button to activate and maximize cooling. The driver and passenger temperatures are set to LO, recirculated air flows through the instrument panel vents, air conditioning automatically turns on and the fan automatically adjusts to the highest speed.

A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated air to improve cooling performance and efficiency.

Note: In certain conditions, such as maximum defrost, the air conditioning compressor may continue to operate even though you switch off the air conditioning.

Touch the button.

Touch the button to cycle through the various climate controlled seat settings.

Touch the button to switch on temperature control for the right-hand side of the vehicle.

Touch the button.

Touch the button to clear the windshield of thin ice and fog.

The heated windshield turns off after a short period of time.

Touch the button to clear the rear window of thin ice and fog.

Touch the button to cycle through the various heat settings.

Touch the button.

Touch the button for maximum cooling.

Recirculated air flows through the instrument panel air vents, air conditioning turns on and the blower motor adjusts to the highest speed.

Touch the button for maximum defrosting.

Air flows through the windshield air vents, and the blower motor adjusts to the highest speed.

You can also use this setting to defog and clear the windshield of a thin covering of ice.

Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on.

Note: The heated rear window also turns on when you select maximum defrost.

Touch the button to switch between outside air and recirculated air.

The air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior, when used with A/C, and reduce unwanted odors from entering your vehicle.

Note: Recirculated air may turn off, or prevent you from switching on, in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in various air distribution control combinations during hot weather to improve cooling efficiency.

Touch the button to cycle through the various ventilated seat settings.

Touch the button to access additional controls for the rear climate system.

Touch the button.

When on, you can only operate the rear passenger settings

through the front controls.

Touch the button to switch on rear automatic operation, then set the temperature.

Touch the button to cycle through the various climate controlled seat settings.

Touch the button to cycle through the various heat settings.

Touch the button to cycle through the various ventilated seat settings.

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Check the compatibility of your device on the regional website.

Go to the settings menu on your cell phone and switch Bluetooth on.

Select the phone option on the feature bar.

Note: A prompt alerts you to search for your vehicle on your cell phone.

Note: A number appears on your cell phone and on the touchscreen.

Note: The touchscreen indicates that you have successfully paired your cell phone.

Note: If you pair more than one cell phone, use the phone settings to specify the primary phone. You can change this setting at any time.

Display and select an entry from a list of previous calls.

Display a smart search form to look up your contacts. Use the List button to alphabetically sort your contacts.

Change Phone

Display the list of paired or connected devices that you can select.

Change ring tones, alerts or pair another phone.

Reject incoming calls and switch ring tones and alerts off.

385

Directly dial a number.

Mute the microphone when in a call or voice recognition session.

Menu Item	Description
Hear It	Hear the text message.
View	View the text message.
Call	Call the sender.
Reply	Reply to the text message with a standard text message.

Apple CarPlay (If Equipped)

Note: Certain features of the system are not available when you are using Apple CarPlay.

Select the settings option on the feature bar.

Android Auto (If Equipped)

Note: You might need to enable Android Auto from the settings menu.

Note: Certain features of the system are not available when you are using Android Auto.

Select the settings option on the feature bar.

 

NAVIGATION (IF EQUIPPED)

Note: For more information, refer to our website.

Select the navigation option on the feature bar.

Map view menu. Zoom out.

Zoom in.

Route guidance menu. Destination entry menu.

Item	Description
Search	Enter a destination address.
Previous Destinations	Display and select from a list of previous destinations.
Home	Set your saved home address as your destination
Work	Set your saved place of work as your destination.
Favorites	Display and select from a list of favorite destinations.

Setting a Destination Using the Map Screen

E Keyboard settings.

A Re-center the map. B Selected location.

Note: Select one of the suggestions to copy the detail to the text entry field.

Note: Press the button in the top right-hand corner of the main map to display estimated time of arrival, remaining travel time or distance to destination.

Select the location on the map. Select Start to begin route guidance.

Display the map in one of the following formats:

• A two-dimensional map with the direction you are traveling toward the top of the screen.

• A two-dimensional map with north toward the top of the screen.

• A three-dimensional map with the direction you are traveling toward the front.

Display more or less detail on the map.

Note: You can use pinch gestures to zoom in and out. Place two fingers on the screen and move them apart to zoom in. Place two fingers on the screen and bring them together to zoom out.

 

Note: To change guidance prompt volume, turn the volume control when a guidance prompt plays.

Menu Item	Description
Screen View	Adjust your map preferences for when route guidance is active.
Full Map	View a full screen map when route guidance is active.
Highway Exit Info	View highway exit information for your current route.
Turn List	View the turn list for your current route. Select a road to avoid it.
Traffic List	You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list of nearby traffic incidents displays. When a route is active, you can choose to display a list of traffic nearby or on the route.

 

Menu Item	Description
Navigation Settings	Adjust navigation settings. See Settings (page 393).
Where Am I?	View information about your current location.
Cancel Route	Cancel route guidance.
View Route	View the entire current route on the map.
Detour	View an alternative route compared to your current one.
Edit Waypoints	Change the order or remove waypoints.
Optimize Order	The system determines the order of waypoints for you.
Go	Go to the next screen and start the new route.

Turn the volume control when a guidance prompt plays to adjust the volume.

Note: If you have inadvertently adjusted the volume to zero, press the turn indicator button to play the last voice prompt and then adjust the volume to the desired level.

Select the mute option on the screen to mute guidance prompts.

Note: The system mutes the next and all future guidance prompts.

You can add a waypoint to a navigation route as a destination along your route. You can add up to five waypoints.

Select the route guidance menu option on the active guidance screen.

Select Cancel Route.

E294817

Note: The route guidance menu option is always in the bottom right-hand corner of the main map.

cityseeker (If Equipped)

Note: cityseeker point of interest (POI) information is limited to approximately 1,110 cities (1,049 in the United States, 36 in Canada and 15 in Mexico).

 

cityseeker, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions.

When you have selected a point of interest, the location and information appear, such as address, phone number and a star rating.

Press More Information to see a photo, a review, a list of services and facilities, the average room or meal price and the web address. This screen displays the point of interest icons.

For restaurants, cityseeker can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address.

For hotels, cityseeker can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Hotel service icons include:

Attractions include nearby landmarks, amusement parks, historic buildings and more. cityseeker can provide information such as star rating, reviews, hour of operation and admission price.

SiriusXM Traffic and Travel Link is available on vehicles equipped with navigation and only in select markets. You must activate and subscribe to receive SiriusXM Traffic and Travel Link information. It helps you locate the best gas prices, find movie listings, get current traffic alerts, view the weather map, get accurate ski conditions and see current sports scores.

The system calculates a reasonable efficient route based on available speed limits, traffic, and road conditions. You may know a local short cut that is more efficient at a given time than the route provided by SYNC 3, but you should expect a slight difference in minutes or miles with the SYNC 3 route.

The Michelin travel guide is a service which provides additional information about certain places of interest, for example restaurants, hotels and tourist sites. Points of interest that have Michelin travel guide information display a button to show you more information. Push the button to see the additional information. If you have paired your phone with the system, you can press the phone button to directly establish a call with the selected point of interest.

 

HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail.

The navigation system map data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. Inaccurate speed limit information, turn restrictions and other road attributes may affect the determined route and associated guidance

Annual navigation map updates are available for purchase through your dealership. Depending on your purchase agreement, you might be eligible for free Map update. You can choose to download the Map data update onto a USB, order a USB, or use Wi-Fi to deliver automatic updates. To update your Map data over Wi-Fi, your vehicle must be connected to a Wi-Fi access point. Map Data files are large, so it is highly recommended to perform the update when free Wi-Fi is available otherwise high data rates may apply. For USB updates, free map update eligibility, and other details, contact dealers at 1-866-462-8837 in the United States and Canada or 01-800-557-5539 in Mexico or visit our local website for more information.

Note: For more information about available apps, supported devices and troubleshooting, refer to our local website.

When you start an app through the system for the first time, you could be asked to grant certain permissions. You can review and change the permissions that you have granted at any time when your vehicle is not moving. See Settings (page 393).

Note: We recommend that you check your data plan before using your apps through the system. Using them could result in additional charges.

Note: We recommend that you check the app provider's terms and conditions and privacy policy before using their app.

Note: Make sure that you have an active account for apps that you want to use through the system.

Note: Some apps will work with no setup. Others require you to configure some personal settings before you can use them.

Select the apps option on the feature bar.

Note: If you close the apps on your device, you will not be able to use them through the system.

Note: Connect your device to a USB port if you want to use a navigation app. When using a navigation app, keep your device unlocked and the app open.

392

Select the apps option on the feature bar.

Note: If you close the apps on your device, you will not be able to use them through the system.

Note: The system searches and connects to compatible apps that are running on your device.

Note: Mobile Apps on your device use the USB port to establish a connection with SYNC. Some devices may lose the ability to play music over USB when Mobile Apps are enabled.

(page 385).

Note: When using a navigation app, keep your device unlocked and the app open.

Note: Mobile Apps on your device use the USB port to establish a connection with SYNC. Some devices may lose the ability to play music over USB when Mobile Apps are enabled.

Press the button to enter the settings menu.

Once you select a tile, press the button next to a menu item to view an explanation of the

setting.

Select this tile to adjust the sound settings.

Select this tile to adjust the clock settings.

Select this tile to switch Bluetooth on and off and adjust the settings.

Select this tile to connect, disconnect, and manage the connected device settings.

Select this tile to adjust the audio settings.

Driver Assist (If Equipped)

Select this tile to adjust Driver Assist features like Park Aid, Lane Keeping system, Pedestrian Detection, and Auto-Start-Stop.

Select this tile to adjust the vehicle settings like windows, alarm, lighting, and MyKey settings.

393

FordPass (If Equipped)

Select this tile to adjust the FordPass settings.

Select this tile to adjust settings like language, measurement units, or to reset the system.

Select this tile to switch Emergency Assistance on and off.

Select this tile to adjust automatic update settings.

Select this tile to adjust permissions, enable, disable, and update mobile apps.

Select this tile to adjust display settings like brightness and auto dim.

Select this tile to adjust the electric vehicle charge settings.

Select this tile to adjust voice control settings like command confirmations and displayed lists.

Navigation (If Equipped)

Select this tile to adjust navigation settings like map preferences and route guidance.

Select this tile to adjust the position and massage function of your multi-contour seats.

Seats (If Equipped)

Select this tile to adjust the lumbar function of your seats.

Select this tile to view vehicle messages.

Select this tile to adjust recalled memory features when using Personal Profiles.

Valet Mode (If Equipped)

Select this tile to enable and disable valet mode.

394

Symptom	Possible Cause and Resolution
The system does not under- stand what I am saying.	You are using the wrong voice commands. See Using Voice Recognition (page 374). For a complete list of voice commands, refer to our website. You are speaking too soon. Wait for the voice prompt before you speak.
The system does not under- stand the name of a track or artist.	Device limitation. Bluetooth does not support voice commands. Connect your device to a USB port. If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks. You are using the wrong voice commands. See Using Voice Recognition (page 374). For a complete list of voice commands, refer to our website. You are not saying the name exactly as it appears on your device. Say the name of the track or artist exactly as it appears on your device. Spell out any abbreviations in the name. The song or artist name may have some special char- acters that are not being recognized by the system. The name contains special characters, for example *, - or +. Rename the files on your device or use the touch- screen to select and play the track.

395

Symptom	Possible Cause and Resolution
The system does not under- stand the name of a contact in the phonebook on my device and calls the wrong contact.	You are not saying the name exactly as it appears on your device. Say the first and last name of the contact exactly as it appears on your device. Spell out any abbrevi- ations in the name. The name contains special characters, for example *, - or +. Rename the contact on your device or use the touchscreen to select and call the contact.
The system does not under- stand foreign names of contacts in the phonebook on my device.	You are not saying the name exactly as it appears on your device. Say the first and last name of the contact exactly as it appears on your device. The system applies phonetic pronunciation rules of the selected language to the names of contacts in the phone- book on your device. Select the name of the contact on the touchscreen and use the Hear it option to get an idea of how the system expects you to pronounce it.
The system voice prompts and the pronunciation of some words does not seem to be very accurate.	Device limitation. The system uses text-to-speech technology and uses a synthetically generated voice rather than pre-recorded human voice.

Symptom	Possible Cause and Resolution
I cannot connect my device.	Device malfunction. Disconnect your device. Switch your device off, reset it and try again. Cable connection issue. Correctly connect the cable to your device and the vehicle USB port. Incompatible cable. Use the cable recommended by the manufacturer of your device.

396

Symptom	Possible Cause and Resolution
	Incorrect device settings. Make sure that your device does not have an auto- install program or active security settings. Check that your device is not set only to charge. Device lock screen enabled. Unlock your device before connecting it.
The system does not recog- nize my device.	Device limitation. Do not leave your device in your vehicle during very hot or very cold weather conditions. Cable connection issue. Correctly connect the cable to your device and the vehicle USB port. Incompatible cable. Use the cable recommended by the manufacturer of your device.
The system does not under- stand the name of a track or artist.	Device limitation. Bluetooth does not support voice commands. Connect your device to a USB port. If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks.
I cannot stream audio from my Bluetooth device.	Incompatible device. Check the compatibility of your device on our website. Device not connected. Pair your device. See Phone (page 385). Media player not running. Start the media player on your device.
The system does not recog- nize the music on my device.	Missing or incorrect audio file metadata, for example artist, song title, album or genre. Repair the files on your device. Corrupt files. Repair the files on your device.

397

Symptom	Possible Cause and Resolution
	Copyright protected files. Use a device that contains files that are not copy- right protected. Unsupported file format. Repair or convert the files to a supported format. See Settings (page 393). Device indexing required. Re-index your device. See Settings (page 393). Device lock screen enabled. Unlock your device before connecting it.
Sometimes I cannot hear a track playing on my device.	Device malfunction. Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio volume is set to maximum.	Device limitation. Turn the volume down on your device
The system does not play the tracks on my USB drive in the correct order.	If the system does not play the tracks on your USB device in the correct order, the following information could help: If you are selecting USB as the audio source when the system is still indexing, SYNC plays tracks sorted alphabetically by file name in the root directory. If you are selecting USB as the audio source after the system has finished indexing, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. If you are selecting the option to play all tracks from the browsing menu, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. If you are selecting a track when using the explore device option, SYNC plays tracks sorted alphabetically by file name in the folder you have selected. SYNC then plays all tracks in any subfolders in the folder you have selected.

398

Symptom	Possible Cause and Resolution
During a call, I can hear excessive background noise.	Incorrect cell phone settings. Check and adjust the audio settings on your cell phone. Refer to your cell phone's user manual.
During a call, I can hear the other person but they cannot hear me.	Cell phone malfunction. Switch your cell phone and Bluetooth on and off and try again. Cell phone microphone muted. Unmute your cell phone microphone.
During a call, I cannot hear the other person and they cannot hear me.	System restart required. Restart the system. Switch the ignition off and open the door. Close the door and lock the vehicle. Wait until the touchscreen is off and any illumin- ated USB ports are not illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phone- book.	Incompatible cell phone. Check the compatibility of your cell phone on our website. Incorrect cell phone settings. Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's user manual. Incorrect system settings. Switch automatic phonebook download on. See Settings (page 393). Cell phone malfunction. Switch your cell phone off, reset it and try again.
A message displays suggesting that my phone- book has downloaded but it is empty or it has missing contacts.	Incorrect cell phone settings. Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's user manual. Check the location of the missing contacts on your cell phone. If they are stored on the SIM card, move them to the cell phone memory. Incorrect system settings. Switch automatic phonebook download on. See Settings (page 393).

399

Symptom	Possible Cause and Resolution
I cannot connect my cell phone.	Incompatible cell phone. Check the compatibility of your cell phone on our website. Cell phone malfunction. Switch your cell phone off, reset it and try again. Install the latest cell phone firmware. Delete your device from system and delete SYNC from your device and try again. Switch automatic phonebook download off. See Settings (page 393).
Text messaging does not work.	You did not switch on text message notifications. Switch text message notifications on. See Phone (page 385). Incompatible cell phone. Check the compatibility of your cell phone on our website. Cell phone malfunction. Switch your cell phone off, reset it and try again.
I cannot hear text messages.	Device message sharing is not enabled. Check the permissions on your device to ensure text message sharing is enabled. Incompatible cell phone. Check the compatibility of your cell phone on our website.

400

Navigation (If Equipped)

Symptom	Possible Cause and Resolution
I cannot enter a street name when I am abroad.	Incorrect entry method. Enter the street name with the country.
The system does not recog- nize coordinates.	You are using the wrong coordinates format. Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates if the direction is West and keep a positive value if the direction is East, for example 12.5412 means East and -12.5412 means West.

401

Symptom	Possible Cause and Resolution
The system cannot find any apps.	Incompatible device. You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0 or higher. Pair and connect your Android device to find AppLink compatible apps. Connect your iOS device to a USB port or pair and connect using Bluetooth.
I have a compatible device and it is correctly connected but the system still cannot find any apps.	AppLink compatible apps not installed on your device. Download and install the latest version of the app. AppLink compatible apps not running on your device. Start the apps to allow the system to find them and make sure you sign in to any apps if required. Incorrect app settings. Check and adjust the app settings on your device and allow SYNC to access the app if required.
I have a compatible device, it is correctly connected and my apps are running but the system still cannot find any apps.	Apps failed to fully close. Restart the apps and try again. If you have an Android device with apps that have an exit or quit option, use this and then restart the apps. Alternatively, use the force stop option in the settings menu on your device. If you have an iOS device with iOS 7.0 or higher, tap the home button on your device twice and then swipe the app upward to close it.
I have an Android device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them.	An issue on some older versions of the Android oper- ating system could result in apps not being found. Switch Bluetooth off and on again to force the system to reconnect to your device.

402

Symptom	Possible Cause and Resolution
I have an iOS device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them.	Cable connection issue. Disconnect the cable from your device, wait for a moment and then connect it again to force the system to reconnect to your device.
I have an Android device running a media app which the system has found but I cannot hear the sound or the sound is very quiet.	Device volume is low. Turn the volume up on your device.
I have an Android device running a number of compatible apps but the system cannot find all of them.	Device limitation. Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more apps running on your device than the number of available Bluetooth ports, the system cannot find all of them. Close some of the apps to allow the system to find those that you want to use.

403

Symptom	Possible Cause and Resolution
I cannot connect to a Wi-Fi network.	Password error. Enter the correct network password. Weak network signal. Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Multiple access points in range with the same SSID. Use a unique name for your SSID. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.
The Wi-Fi connection disconnects after successful connection.	Weak network signal. Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot but the network signal strength is weak.	Obstructed network signal. If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi hotspot. If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows that are facing the hotspot. If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the hotspot. If your vehicle is in a garage and you have the garage door closed, open the garage door.
I cannot see a network in the list of available networks that I expect to see.	Hidden network. Make the network visible and try again.

404

Symptom	Possible Cause and Resolution
I cannot see SYNC when I search for Wi-Fi networks on my cell phone or other device.	System limitation. SYNC does not provide a Wi-Fi hotspot at this time.
Software downloads take too long.	Weak network signal Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Wi-Fi hotspot in high demand or has a slow Internet connection. Use a more reliable Wi-Fi hotspot.
The system seems to connect to a Wi-Fi network and the signal strength is excellent but the software does not update.	No software update available. Wi-Fi network requires a subscription or acceptance of terms and conditions. Test the connection using another device. If the network requires a subscription or acceptance of terms and conditions, contact the network service provider.

Symptom	Possible Cause and Solution
I cannot create a profile.	You have not set up Personal Profiles.
	You entered an invalid profile.
	You did not select a memory button when prompted.
	You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile.
	Personal Profiles has been switched off.
I cannot link a remote control.	You did not select the lock button on the remote control.
	The remote control selected was already associated with another profile and the system declined to overwrite.
	The system performed a profile recall when linking a remote control.
	You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile.

 

Symptom	Possible Cause and Solution
	You are using the old linking method.
My personalized settings do not save.	Personal Profiles does not support your unsaved settings.
	A different personal profile is active.
	Another user changed the settings for the wrong personal profile.
My profile will not recall.	You did not create a personal profile.
	Personal Profiles is turned off.
	The profile you requested is already active.
	You did not link the memory button you are using to a profile.
	You did not link the remote control you are using to a profile.
	You are using the wrong remote control.
	You are pressing a button other than the unlock or remote start on a linked remote control.
	You deleted the personal profile.
My preset positions recall, but my profile does not.	You switched the personal profiles off.
My profile recalls but my preset positions do not.	The vehicle is in motion.
	The preset positions are the same as the guest or previ- ously active profile.
I lost a remote control.	Unlink and relink your remote control in the Personal Profiles menu. You may need to see your authorized dealer.
I lost all profiles.	You erased and reprogrammed the remote controls. This could happen if you let a dealership add a new remote control to replace a lost one.
	Someone performed a master reset without your know- ledge.

 

Note: You can reset the system to restore functionality that has stopped working. The system reset is designed to restore functionality and not delete any data that you have stored.

For additional information and assistance, we recommend that you contact an authorized dealer or refer to our website.

 

Download Manual